At Prestige Medical Wholesale, we are committed to providing high-quality medical supplies. However, if you are not fully satisfied with your purchase, our returns policy outlines how we handle returns and refunds for eligible products.
1. Eligibility for Returns
Due to the nature of medical products, returns are only accepted under the following conditions:
• The item is faulty or damaged upon arrival.
• The wrong product was delivered.
• The product is unopened, unused, and in its original packaging.
For hygiene and safety reasons, we do not accept returns on medical supplies that have been opened or used, unless the product is faulty.
2. Return Period
You have 14 days from the date of receipt to request a return. After this period, returns are no longer accepted.
3. How to Initiate a Return
To start the return process, please contact our customer service team at:
• Email: sales@prestigemedicalwholesale.com
When contacting us, please provide the following details:
• Order number
• Product details
• Reason for return
• Photo evidence (if applicable, for damaged or faulty items)
We will respond within 48 hours with further instructions on how to return the product.
4. Return Shipping
The customer is responsible for return shipping costs, except in cases where the item is faulty or we have sent the wrong product. We recommend using a tracked service, as we are not responsible for lost returns.
5. Condition of Returned Goods
Returned items must be in unused condition, with all original packaging intact. We reserve the right to reject returns if the product has been used or the packaging has been tampered with.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 14 days to the original payment method. Please note that any shipping costs (both original and return) are non-refundable unless the return is due to our error (faulty or incorrect item).
7. Non-Returnable Items
Certain items are not eligible for return under any circumstances, including:
• Opened or used medical supplies
• Custom or special-order items
• Perishable goods (such as liquids or sterile items with seals broken)
8. Exchanges
We do not offer exchanges. If you require a different product, please initiate a return for a refund and place a new order.
9. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of receipt with detailed photos of the damage. We will arrange a replacement or refund, depending on availability.
If you have any questions regarding our returns policy, feel free to contact us at